Updates

                            New: Translate SMS chats, Find untagged chats, Merge tickets
                            AI Suggested Responses: Improving The Customer Experience
                            Tag, You're It! - Win the Customer Service Game with Auto Tagging
                            Chats by Chat Window and Canned Responses Stats Reports
                            NEW: Terminate chats with time delay, automatic messages for idle chat sessions
                            Tracking Conversions influenced by Live Chat and Email Support interactions
                            Facebook Integration

                            Facebook Integration

                            Feb 05, 2018

                            LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,…

                            New report: Tickets by Source

                            New report: Tickets by Source

                            Jan 10, 2018

                            Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook…

                            Security incident Nov 23rd, 2017

                            Security incident Nov 23rd, 2017

                            Nov 25, 2017

                            BETHLEHEM, PA – LiveHelpNow?has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN…

                            LiveHelpNow updates August 21st

                            LiveHelpNow updates August 21st

                            Aug 22, 2017

                            The following updates ?were released today: Eventing API (webhooks) will now send chat dates in the account's time zone set…

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