Chat support suite

                            Real-time support solution that’s super fast and oh so reliable.

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                            HELP DESK SUITE

                            Our flexible ticketing platform is a cinch to use for any agent.

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                            FAQ BUILDER

                            Speed up all your support processes with integrated FAQ pages.

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                            Applications
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                            Plugins & Integrations
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                            Documentation
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                            Company
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                            Agent Handbook
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                            Agent Test
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                            Webinars
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                            Stop wasting time and resources

                            They will have questions, you will have answers! Our FAQ builder will allow your customers to find information on specific topics on their own. The Knowledge Base system will make personnel training a breeze and will allow your agents to find answers even to most complex requests in real-time.

                            NEVER ANSWER THE SAME QUESTION TWICE

                            Our easy-to-use FAQ Builder provides concise, concrete information more efficiently than ever.
                            Knock out repeat questions with a customizable source of searchable solutions.

                            Example

                            TRAIN EMPLOYEES AND RETAIN KNOWLEDGE

                            Create public and private searchable FAQ's for your customers and your agents.

                            Article Transfer

                            BOOST YOUR SEARCH ENGINE RESULTS

                            Our FAQ Builder is an effective SEO booster that also provides an enhanced customer
                            experience for new leads. Your website is about to become much more search friendly.

                            Seo Booster

                            Stop wasting resources with our FAQ Builder

                            This person gets it.

                            “Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”

                            - Joel Levin, VP of Support, Final Draft

                            More people who get it

                            We Thought of Everything.

                            Our tools work seamlessly with your favorite plug-ins and platforms.
                            Yep, you’re running out of excuses.

                            Webhooks
                            See for yourself

                            Leader and innovator with numerous patents in the help desk space

                            Easy-to-use reference tool for both clients and agents. Increase efficiency and customer satisfaction.

                            LIVEHELPNOW TIMELINE

                            2009

                            INITIAL OFFERING

                            Introduced as an add-on to our Live Chat Software in 2010, our knowledge base feature gave our customers a versatile reference tool. Not only could a website user now easily find information about a specific topic, our FAQ builder gave live chat agents a way to find answers to common questions in real time. The 24-hour availability of the database information allows for easy personnel training, increases live chat efficiency, and results in happy clients. The FAQ builder lets our clients create searchable articles and enhance them with images, videos, screenshots, and infographics for better information delivery. Our knowledge base design also incorporates Search Engine Optimization features that will give your online presence a boost.

                            2010

                            Integration with Chat and Ticket

                            Integrated with Live Chat and Support Ticket systems to help agents resolved complex issues fast.

                            2011

                            Self help portal for customers

                            Ability to customize, brand under company URL, and publish beautiful self-help portal for customers to help themselves

                            2011

                            Embedding

                            Ability to embed specific help article or knowledge base search anywhere on the web

                            2012

                            REPORTING

                            Which knowledge base articles are viewed most and rated highest? Which are in need of improvement? What customers are searching for within your self-help portal and what are they finding? Beautifully designed, enterprise ready reporting at your finger tips.

                            Waiting is for lobbies and bus stops.


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                            Questions?
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