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                            Our flexible ticketing platform is a cinch to use for any agent.

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                            Speed up all your support processes with integrated FAQ pages.

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                            Webinars
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                            Webinars

                            When it comes to business, we know firsthand that it’s crucial to never stop learning. Welcome to where you will learn everything you need to know about customer service, customer experience, and employee experience. So, pull up a chair and hit play...a world of webinar knowledge awaits.

                            Type:

                            09-26-2019 How to create omni channel customer experience in the B2B sector

                            In this #SmallBizCX19 session, Sue Duris discusses how to create omni-channel customer experience in the B2B sector.

                            Webinar Tags:

                            Customer experience

                            Customer Service

                            Sue Duris

                            Omni-Channel Customer Service

                            B2B Customer Experience


                            09-26-2019 How to get your customer service teams motivated to deliver magical service

                            In this #SmallBizCX19 session, Kate Nasser explains what magical customer service and teamwork is and the essentials you need to make it happen.

                            Webinar Tags:

                            Customer experience

                            Customer Service

                            Kate Nasser

                            The People Skills Coach

                            Customer Service Advice

                            Magical Customer Service


                            09-26-2019 How to Hire to Reduce Employee Turnover and Improve Customer Service

                            In this #SmallBizCX19 session, Jill Raff discusses how to hire in a way that will reduce employee turnover, while improving your business's customer experience.

                            Webinar Tags:

                            Customer experience

                            Customer Service

                            Jill Raff

                            Hiring Best Practices

                            Employee Experience

                            Reduce Employee Turnover


                            09-26-2019 Be Amazing or Go Home Seven Customer Service Habits That Create Confidence with Everyone

                            No matter what you do - sweep the floors, play football, or perform magic tricks for kids at birthday parties, you always have to strive to be amazing. One of the top customer service influencers Shep Hyken advises to do those things as if you were Beethoven writing a symphony. That is what will make us amazing. Otherwise, we should just go home. In this session, we discuss Shep’s lessons on amazingness that he outlines in his new book, \"Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone.

                            Webinar Tags:

                            Customer Service Habits

                            Shep Hyken

                            Lombardi Time

                            Customer Experience

                            Always Be Amazing


                            09-26-2019 The Emotional Customer: Pave The Way For Positive Experiences With The 7 Service Triggers

                            In this #SmallBizCX19 session, Adam Toporek defines the seven service triggers and explains how they can be used to create positive customer experiences.

                            Webinar Tags:

                            Customer experience

                            Customer Service

                            Adam Toporek

                            7 Service Triggers

                            Free Customer Service Tips

                            Be Your Customer’s Hero


                            09-26-2019 Social Chat How to Promote Yourself on Social

                            Top customer experience expert Chip Bell is a romantic at heart. So when his car dealership sends him home with a rose for his wife after a routine maintenance check, the business wins both his appreciation and loyalty. In this session, Chip discusses value-unique customer experience, the power of creativity, and what business leaders everywhere can do to inspire employees to provide memorable customer experiences people will want to talk about.

                            Webinar Tags:

                            Remarkable Customer
                            Experience

                            Chip Bell

                            Value-Unique Service

                            Cracker Jack Techniques


                            09-26-2019 Gaining Customer Experience Momentum

                            In this #SmallBizCX19 session, Nate Brown discusses how to gain customer experience momentum and how to make customer experience the cornerstone of your company.

                            Webinar Tags:

                            Customer experience

                            Customer Service

                            Nate Brown

                            Customer Experience Momentum

                            Free Customer Service Tips

                            CX Strategy


                            09-26-2019 How to get your employees obsessed with customer service

                            In this #SmallBizCX19 session, Jeff Toister talks about how companies can get employees to care about customers and keep a laser-like focus on customers even after business expansion and growth

                            Webinar Tags:

                            Customer experience

                            Customer Service

                            Jeff Toister

                            Free Customer Service Tips

                            The Service Culture Toolkit


                            Questions?
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